Reference

Explore the Legal Framework Behind at779

These terms set out how at779 operates your account, how your data is handled, and what rules apply when you use DANA, OVO, or GoPay to fund your wallet. Availability depends on local law and applies only to eligible regions in Indonesia.

Account eligibility conditionsDANA, OVO, GoPay wallet rulesData handling and retentionYour rights and contact pathIndonesia region eligibility
at779 Explore the Legal Framework Behind at779
REACH OUR LEGAL TEAM

Contact at779 for Account or Policy Questions

If you need to raise a legal question, request your data, or dispute an account decision, our support team handles those paths directly. Reach out through live chat, email, or the in-account help centre — we route legal and data requests to the right team and confirm receipt within one business day.

Live Chat Open the chat icon inside your account dashboard. Available for account-related and policy queries. We confirm legal requests in writing once submitted through this channel.
Email Support Send your data request, account dispute, or policy question to our support email listed in your account settings. We reply with a reference number so you can track the request.
Help Centre The in-account help centre has a dedicated section for legal and data requests. Submit a form there to start a formal data access, correction, or deletion process.
HOW WE HANDLE THIS

See How at779 Manages Data, Cookies and Account Security

We handle account security and data privacy through a set of concrete practices — not just a policy document. From cookie management to wallet verification, here is what actually happens on our end when you use the platform.

Cookie and Session Control

We use session cookies to keep your account active and analytics cookies to understand how features are used. You can manage cookie preferences from your browser settings at any time.

Account Security Measures

Login uses OTP verification sent to your registered mobile number. If we detect an unusual login pattern, your account is flagged and we ask you to re-verify before any wallet action clears.

Wallet Data Retention

Your DANA, OVO, or GoPay wallet identifiers are stored only as long as needed to process transactions and meet applicable retention rules. After that period, identifiers are anonymised in our records.

How to Request Changes

Submit a data correction or deletion request via the help centre form or support email. We confirm the request, carry out the action, and send you a written confirmation when it is complete.

Questions About Your Rights, Data and Account Terms

These are the questions we get most often about how our legal terms work in practice — covering data access, wallet rules, account eligibility, and what you can do if something goes wrong.

Account access depends on local law and is available only in eligible regions. You must meet the age and eligibility conditions set out in our terms. We verify your identity before your first withdrawal is processed.

We collect the transaction reference, wallet identifier, and amount. We do not store your full DANA or OVO PIN. Data is handled according to applicable retention rules and removed or anonymised after the required period.

Yes. Submit a data access request through the help centre form or via support email. We confirm receipt, retrieve your records, and send them to your registered email within the timeframe set by applicable rules.

Use the help centre form marked 'data deletion request' or send the request to our support email. We will process it, confirm completion in writing, and retain only what applicable law requires us to keep.

We notify you by email to your registered address before any material change takes effect. Continuing to use the account after the notice date means you accept the updated terms. You can close your account if you do not agree.

Both apply. Our terms cover how we process and record the transaction on our side. GoPay's own conditions govern what happens within their system. If a conflict arises, we work with you to trace the transaction through both records.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.