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How at779 Handles Your Personal Information

Your account details, wallet information, and browsing data are handled carefully — this page explains exactly what we collect, why we collect it, and how you can ask us to change or remove it.

Account data protectionDANA, OVO, GoPay wallet privacyYour right to access your dataCookie and session controlsContact us to update your records
at779 How at779 Handles Your Personal Information
HOW WE PROTECT YOU

Our Approach to Data Security and Your Rights

Every layer of our data handling is built around keeping your account and wallet information out of the wrong hands. Here is what that looks like in practice — from the moment you link a payment method to the moment you request deletion of your records.

Encrypted Wallet Data DANA, OVO, and GoPay transaction details travel over SSL-encrypted connections. We never store your full wallet credentials in an unencrypted format on our servers.
Cookie and Tracking Controls We use session cookies to keep your account logged in and analytics cookies to understand page load patterns. You can manage cookie preferences through your browser settings at any time.
Data Retention and Deletion When you close your account, identity verification records are retained for the period required by applicable law, then deleted. Session logs are cleared on a shorter rolling schedule independent of account status.
Your Access and Correction Rights You have the right to request a copy of your data, correct inaccurate records, or ask us to restrict how we process your information — subject to legal obligations that may require us to retain certain records.
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to access the personal data we hold on your account, request a correction, or ask us to delete specific records, our support team handles privacy requests directly. Reach out through any of the channels below and include your registered account email so we can locate your records quickly. We aim to respond to all data requests within a reasonable timeframe consistent with applicable law.

Live Chat Open the chat widget from your account dashboard to submit a privacy request. Our team can locate your records using your registered email during chat hours.
Email Support Send your data access or deletion request to our support email address. Include your full account name and the wallet type — DANA, OVO, or GoPay — you use.
Account Help Centre Navigate to Account Settings on the at779 site or mobile view, then select Privacy and Data to submit a formal request form directly tied to your profile.

Privacy Policy Questions We Hear Often

These are the questions about data handling, cookies, and account privacy that come up most from people using our platform in Indonesia. If your question is not covered here, contact us via live chat or email with your account details.

We collect your name, email, phone number, and the wallet identifiers for DANA, OVO, or GoPay you link. We also log device type and IP address for account security purposes.

Yes, but only the data each processor needs to complete your transaction. We do not share browsing history, session logs, or game activity with any payment network.

Identity records are kept for the period required by applicable law after account closure, then permanently deleted. Short-term session logs are cleared on a rolling operational schedule.

Yes. Send a data access request to our support team via email or live chat, including your registered account email. We will compile and return your data within the timeframe required by applicable law.

Go to Account Settings and select Privacy and Data, or contact our support team directly. We will process your deletion request subject to any legal retention obligations that apply to your account.

We use session cookies to maintain your login and analytics cookies to monitor page performance. You can disable non-essential cookies through your browser settings without losing access to your account.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.