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What You Agree to When You Use at779

These terms set out the rules that apply when you open an account, make deposits through DANA, OVO, or GoPay, and access any part of the at779 lobby — including availability, which depends on local law and eligible regions.

Account eligibility rulesDANA, OVO, GoPay deposit termsWithdrawal conditionsAccount suspension policyJurisdiction & access limits
at779 What You Agree to When You Use at779
TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account status, our support team handles terms-related queries directly. You can reach us through live chat inside the account dashboard, by email, or via the contact form — whichever fits your situation. Response times vary by channel, so choose the one that matches your urgency.

Team online

Live Chat

Open the chat widget inside your account dashboard to speak with a support agent about any terms or account-access question in real time.

Email Support

Send a detailed message to our support address for terms disputes, withdrawal holds, or account-verification queries that need a written record.

Contact Form

Use the on-site contact form to submit wallet-mismatch reports or request a formal review of any terms decision applied to your account.

HOW WE HANDLE YOUR ACCOUNT

Account Security and Data Practices

We hold account data only for as long as it is needed to operate your account and meet any applicable legal retention requirements. Here is how we approach the four areas that matter most to you under these terms.

Data Retention

Account information — including transaction records for DANA, OVO, and GoPay deposits — is kept for the minimum period required by applicable law, then deleted or anonymised.

Account Security

Login sessions use OTP verification tied to your registered number. If you suspect unauthorised access, lock your account immediately through settings and contact support.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your last wallet selection. You can clear them at any time through your browser without losing your account.

Requesting Changes

To update your registered wallet — for example switching from OVO to GoPay for withdrawals — submit a change request via email support with your account ID and wallet details.

Common Questions About Our Terms

These are the questions we hear most often about how these terms work in practice — covering account access, wallet rules, and what happens when something goes wrong.

No. Deposits must come from a wallet registered in your own name. Using a third-party DANA or OVO account violates these terms and may result in a withdrawal hold pending verification.

You will receive a notice explaining the reason. Any verified balance in your account remains yours; contact support via email to begin the review process and request reinstatement.

We update these terms when needed. A notice appears on your account dashboard at next login whenever a material change has been made. Continued use after that notice counts as acceptance.

Availability and governing law depend on local law and your eligible region. If you have a dispute, raise it first through our support channel — most account issues are resolved at that stage.

Yes. Send a data-access request to our support email with your account ID. We will provide a summary of the personal data we hold, within the timeframe local law requires.

The GoPay wallet must match the one used for your deposit or a pre-approved alternate wallet you have verified through support. Amounts are subject to the limits shown at the cashier at the time.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.